ABSTRACT
This introduction presents an overview of key concepts discussed in the subsequent chapters of this book. The book describes that innovative management performance is the only really effective ingredient to turn an ordinary business enterprise into a superior one. Despite the interchangeability of managers, it is obvious to management that workers have to be chosen for their diversity. There is no escaping the fact that each must provide different skills and some who are unskilled are better at performing different functions in a division of labor. They may be laborers, packers, drivers, warehouse staff, assemblers, toolmakers, engineers, quality inspectors; they may drive forklift trucks or be foremen or women, secretaries, bookkeepers, commercial artists, sales people, or after-sales administrators. A manager's job is to assist and support employees in a variety of ways, to enable them to work most effectively and enjoy solving day-to-day problems. That means not only more productively, but also with a greater degree of skill and precision.
