ABSTRACT
Health care and social service organizations rely on their line employees to deliver quality service in unforgiving and sometimes competitive environments. Caregivers often serve as a buffer between demands and constraints. Caregivers aspire to provide their services willingly, and with the utmost dedication. The chapter considers organizational misbehavior (OMB) as an integral and prevalent aspect of organizational reality and an important facet of individual, group and organization conduct and not as a marginal organizational occurrence. OMB expressions are grouped into five distinct categories: production misbehaviour, property misbehavior, interpersonal misbehavior, intrapersonal misbehavior, and political misbehavior. The intention to misbehave is assumed to mediate the relationship between the various antecedents and the various misbehavior manifestations. Violent behavior, which represents an extreme pattern of OMB, may be directed against co-workers, against the property of the organization, or against the environment in general. OMB towards the clients and/or the organization is negatively related to organizational commitment and to professional commitment.
