ABSTRACT
Chapter Overview Th e purpose of this chapter is to focus on intergenerational tensions in the workforce. It accomplishes this aim by defi ning some basic terms and concepts essential to the study of generations in the workforce and exploring four theoretical perspectives associated with generations and ageing in the workforce. In addition, this section examines the concept of work values and generational profi les and discusses its critical relation to the development of tensions in the workplace among and between generations. Finally, the chapter provides empirical data on generations in the workplace, presents a diversity model that focuses on generational diff erences in the workforce, and concludes with strategies for managing intergenerational confl ict.
