ABSTRACT
When individuals take up employment, they inevitably surrender a certain amount of autonomy. In effect, all employees are made use of in some sense when they submit to the control of others in the work setting. In Chapter 11, attention was paid to the relatively formal way in which structurally based conflicts of interest manifest themselves and are handled. We now concentrate on activities at the level of the workplace and the considerable variety of ways in which people, legitimately and illegitimately, adjust to the everyday circumstances in which they find themselves at work and the ways they deal with being ‘made use of’ by employers, co-workers and customers.
