chapter  11
20 Pages

Interpersonal Communication

Many published and "local" measures are available to assess interpersonal effectiveness. Measures have also been successfully developed by various departments to respond to their own conceptualizations of interpersonal competence. In order to enhance the assessment process in the future, professional associations, departments, and faculty members need to devise measures of the knowledge dimension, set standards for demonstration of interpersonal competence, create a bank of exemplar performances to reflect these standards, and follow sound assessment practices.