chapter  13
20 Pages

Organizational Communication

A review of the practice of assessing organizational communication competency within organizations suggests that no comprehensive framework exists for either describing communication competency or determining how or at what level it should be assessed. The same is generally true for most organizational communication curricula. This absence of a competency framework contributes to the difficulty of developing assessment methods that are both meaningful and useful. This chapter proposes a competency framework that is broad in nature and capable of adaptation to a variety of specific course objectives. The chapter concludes with a description of assessment methodologies appropriate for the proposed framework.