Whose Agenda is it Anyway?: Training Medical Residents in Patient-Centered Interviewing Techniques Alicia A. Marshall
All of us, at one point in our lives, have either been or will be a patient in need of health care. And who among us has not said or heard someone say while in that patient role, "My doctor just doesn't seem to listen to me"? More and more, patients are looking for doctors who are willing to listen to their concerns, who are interested in them as people rather than as a collection of organs, and who are skilled communicators as well as skilled diagnosticians.