chapter  21
Building rapport (third leg of three)
Pages 3

Next time you walk into the staffroom take a careful look around at the people there. How are they interacting? You will probably spot the pair in easy conversation, you may see someone on the edge of their seat, annoyed about something (what is the listener doing?), and is there a huddle in the corner? Is anyone looking disinterested, distracted or displeased? Do people look like they are enjoying each other’s company?