Open Universities Australia (OUA) is Australia’s largest online higher education
provider. It is a broker for seven shareholder universities (Curtin University,
Griffith University, Macquarie University, Monash University, RMIT University,
Swinburne University of Technology and University of South Australia) and 11
other public and private education and training providers. Offering more than
1,040 units and 131 qualifications from these quality-assured providers, OUA
arranges for a very wide range of study options in Arts, Business, Education,
Health, IT and Law and Justice. Since its inception in 1993, it has had over
120,000 enrolments and over the past 3 years has grown at a rate of over 25%.
Quality assurance (QA) is a vital concern of OUA and this chapter details the
steps taken to meet the stakeholders’ requirements, assure and improve the quality
of the courses and services and operate in a fiscally responsible way.