chapter  13
15 Pages

Quality Assurance in Regional Dual-Mode Universities: The University of the South Pacific and The University of the West Indies

The quality assurance (QA) approaches adopted by The University of the South

Pacific (USP) and The University of the West Indies (UWI) reflect the experiences

of two institutions that not only have to cope with the tyranny of distance but are

jointly owned by the governments of their member countries. These regional uni-

versities must provide teaching, learning, research and support services across both

physical and virtual locations, in the context of increasing competition from off-

shore universities, with limited resources and with a keen awareness of the impor-

tance of quality in differentiating higher education providers. This chapter reviews

and reflects on the QA processes and procedures implemented at these institutions,

the challenges experienced and the lessons learnt.