ABSTRACT

Water utility reforms aimed at enhancing the operational performance of utilities are vigorously being pursued by Africa’s water utilities. In this paper, a crisp summary of key capacity-building and optimisation approaches that have been applied to turn around the ailing performance of the National Water and Sewerage Corporation, Uganda, during the period 1998–2008 is presented. The paper ends with final thoughts, alluding to the fact that a public enterprise with focused leadership can deliver good services to its citizens.