chapter  16
21 Pages

DEVELOPING EFFECTIVE PERFORMANCE

This chapter first looks at team working in health and care and discusses some of the issues that arise when team members come from different professions and different organisations. It goes on to discuss how managers can take a structured approach to training and development of staff, including training needs analysis, development of a training plan and reviewing progress. The final section takes an overview of the manager’s responsibilities in dealing with poor performance and the formal procedures that govern grievance and disciplinary processes.