chapter  19
22 Pages

Human resource management and employee relations

Human resource management (HRM) and employee relations (ER) ought to be at the centre of any strategic approach to developing effective and sustainable patterns of behaviour and performance. This is because HRM is fundamentally concerned with the establishment and development of the processes and procedures that are to underpin the ways in which everyone is to conduct themselves collectively. HRM also has critical operational roles in each of the following:

• attracting and retaining the right staff; • motivating and rewarding them; • providing opportunities for development and advancement; • resolving individual and collective disputes and grievances; • ensuring (as far as possible) employment assurance, protection and security; • providing a healthy and safe place of work.