chapter  6
46 Pages

Constructive Engagement: Structuring Participation

The word participation is one of the most abused in the English languageabused both deliberately and innocently. This book’s central theme is the creative and meaningful involvement of users in decisions that affect them, and by users we include residents of informal settlements whose environment might be affected by development proposals, and all users of public services. Ultimately we are talking about how decisions are made, and by whom.