ABSTRACT
This chapter is about the need to adapt our way of working to the needs of the clients we serve. Moreover, in working in informal settlements we are intervening in an environment which has been developed by the community concerned, and over which they currently exert control. Whereas the previous chapter looked at principles and concepts around participation, this one looks at implementation issues. It describes ways of making participation work, and of dealing with diffi cult situations which typically occur. Managing participatory projects requires special skills, and the chapter concludes by describing the sort of professional skills required and describes training techniques which can help to generate such skills.
