ABSTRACT
Over the past fifteen years Lynn Cooper, Robert Husband, and colleagues have developed the Managerial Listening Survey (MLS) and modified it into the more general Organizational Listening Survey (OLS) (see Cooper & Buchanan, 2003; Cooper & Husband, 1993; Husband, Cooper, & Monsour, 1988). Their goal has been to develop a valid and reliable measure of individuals’ job-related listening competency in organizations. Cooper and Husband (1993) defined listening competency as the “knowledge and ability to effectively use behaviors which show an accurate understanding of the message as well as demonstrate support for the relationship between the communication participants, within the appropriate boundaries of the organizational situation” (pp. 13-14).
