chapter  24
24 Pages

Both Art and Science: Employing Organizational Documentation in Workplace-Based Research

Organizations can be a veritable treasure trove 01' information on work processes and practices and worker performance and behavior. In the work-life field, organizational documentation can provide useful information on the conditions 01' work that matter in the lives of employees and to the bottom lines of employers. Information from employers, however, can be difficult to obtain and less than complete and trustworthy, being collected for purposes far different than producing reliable, valid indicators oftheoretical concepts. Fortunately, with a little cleverness and a great deal of persistence, researchers can often secure organizational documentation and trans form it into high-quality measures that tap the realities of everyday organizational life.