ABSTRACT
Providing library users with the skills they need to effectively and efficiently find and use information is an important service of every library. Who should do that training, when it should be done, and what methods should be used differs across types and sizes of libraries. At Lister Hill Library (LHL) at the University of Alabama at Birmingham (UAB), circumstances propelled a philosophical change from using the education coordinator model to one that involved all reference librarians in providing both formal instruction and capitalizing on informal teachable moments with patrons. Shifting from one method to the other required changes in viewpoints, skills, staffing, procedures, and responsibilities, and continues as an ongoing process. This chapter covers the circumstances that prompted these changes and describes the process of conversion and includes results and evaluation of education services under the new model.
