ABSTRACT
Organizational scholars often examine the ways in which workers communicate to deal with and surpass problematic workplace situations. Workers’ communication may be situated at the microlevel as individuals productively frame and suggest interventions for bullying, incivilities, sexual harassment, and job loss (e.g., Fritz & Omdahl, 2006a; LutgenSandvik, 2008; Sias, 2008). Communication also constitutes macrolevel processes as organizations anticipate or remedy the aftermath of terrorist attacks, tsunamis, mining disasters, student deaths by gunfire, and other situations (e.g., Gittell, 2008; Seeger & Ulmer, 2002). This chapter in particular focuses on workplace contexts and organizational members’ communicative construction of resilience to retain dignity and hope in the face of destructive situations.
