ABSTRACT
Our story of emotional intelligence (EI) in the workplace takes place in two phases in this chapter. We begin by telling you a story—a composite of actual clients and research—about Robert, a new hire, his manager Marsha, his team leader Matthew and the organization they work in. But with so much hyperbole surrounding this topic, the second part of our chapter provides you with a synopsis of the research on emotional intelligence. We hope to engage you, the reader, with the story of Robert, Marsha and Matthew, to challenge you to consider the importance of emotional intelligence and to be a discriminating user of the concept and the model of emotional intelligence that we describe.
