chapter  11
15 Pages

Getting to Win-Win: Teaching Problem/Conflict Resolution Skill

Not every dialogue needs to proceed from phase 1 Discussion/Negotiation to phase 2 Problem/Conflict Resolution. Some issues can be addressed simply by conducting an extended phase 1 dialogue that helps clear away misunderstandings and fosters better understanding and a deepened sense of connection and intimacy. However, whenever the issue involves a request for a concrete change in behavior, a solution to a problem, or an agreement or the adoption of a plan of action, then the dialogue needs to move explicitly into phase 2. The purpose of the Problem/Conflict Resolution skill is to enable a couple to learn how to approach developing a solution, agreement, or plan of action in a manner that is most likely to lead to a satisfying result for both partners.