ABSTRACT
Since e-government has been put on policy agendas around the world, it has been strongly related with a citizen-centric approach in government reform efforts. Through time these reform efforts have become more ambitious, in the sense that where e-government used to be treated as a tool for modernising government it has gradually been recognised as a strategic approach to transform government from a citizen point of view. These reform efforts are all the more remarkable when recognising the producer-centricity by which the organisation of public services have hitherto been dominated.1
