ABSTRACT
Alt-Tab is the set of keystrokes that are used in the Windows operating system to change between applications. Using this expression as the opening title for this chapter is a way to remind us that when analysing the relation between ICTs and state, we should not only focus on the implementation of new services and routines but ask ourselves up to what point are we also dealing with organisational change. We need to change our focus of attention from technology to organisational innovation in order to fully understand the changes that ICTs might bring to the state. This is the perspective that we tried to follow connecting the analysis of the appropriation of ICTs in Portugal by the state, at the same time contributing to a better knowledge of organisational innovation through technology.
