ABSTRACT
Museums today are obviously preoccupied with how they interact with visitors and with their communities: from mission statements through to evaluation studies, the issues of relating to, interacting with, and meeting the needs of visitors and communities are paramount. The following extracts from the Annual Reports of a range of institutions illustrate just some of these concerns:
During a challenging year, the Smithsonian Institution responded in new and creative ways to better serve the American people . . . In the coming year, we’ll continue to offer all Americans, wherever they may live, an inspiring educational experience . . .
