ABSTRACT
The management of buildings, whether residential or not, in terms of the quality of services provided to the tenants is determined by two broad factors. First the criterion that management uses in making decisions results in the quality outcomes. Also the rights of owners and managers in these buildings must direct and frame outcomes. Economics has, in the main, approached theorising around building management within the paradigm of private property. It is assumed that exclusive property rights in buildings are held singly and that there is no conflict between the objectives of owners and managers. Owners’ interests override any managerial self-interest and that the criterion used to assess the provision of building services is to maximise profits.
