ABSTRACT
Consumers have been extremely dissatisfied in recent years with the poor overall quality of housing construction. The importance of this dissatisfaction issue is most apparent during initial occupancy by the consumer of a new housing unit when building systems and components exhibit poor performance. Consumers feel that they are paying increasingly higher prices for poorer and poorer levels of quality. Given that many current approaches to housing production are not satisfying consumer requirements, what strategies at what level can help to solve many of these problems?
