ABSTRACT
The basis for this paper arises from work carried out in the production of training/learning materials for the implementation of quality management systems [QMS] for organisations in the construction industry. In order to give authenticity and reflect practice in QMS a number of companies were surveyed with a questionnaire and half of them were visited for a follow up structured interview. This work is described more fully by Chandler [1990]. Whilst the survey concentrated on issues relating to implementation the management aspects were also considered. It is the management structure, strategy and style which sets the scene for QMS. The essence of this paper is the implementation of a QMS and its relationship to management into a house building company producing houses for sale to individuals. The majority of quality assured firms in the process of construction are contractors. They gain work by tender or negotiation and have the client/customer [usually through fee based professionals] producing the specification and drawings for the building. House builders in the U.K. carry out design/specification functions within the direct control of the organisation. They determine shape, size, materials, level of quality in specification of the house in response to market conditions. They work from a limited number of house designs which they seek through planning permission to place them on sites forming
Rating Comment
estates. These can vary in size from 3-4 to 300 units. It is possible to obtain type approvals nationally, with external appearance modifications to meet local architectural nuances. Each plot on the estate will have a house type allocated. The purchaser buys plot and type as one package with minimal choice of specification. Some builders will offer a range of kitchen and bathroom fittings which can be selected if the house is ‘bought’ before construction commences. Variations are kept to a minimum by the builders as they wish to maximise standard fittings and gain economics of scale. Customer choice means more administrative work in providing the options and instructing the suppliers and installers.
