ABSTRACT
This paper describes the developments in construction industry quality management methods in two countries, the United Kingdom and Hong Kong. Both are leading the way. In the UK and Hong Kong the National Housebuilding Council (NHBC) and the Hong Kong Housing Authority are the two bodies with national responsibility for ensuring that dwellings meet the tenants or owners reasonable needs and expectations. In this paper you might not see the quality control and quality assurance terminology which you expect to see. This is because modern quality management principles and methods require full integration with the overall management of the business and becomes indistinguishable from it.
