ABSTRACT
This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.
TABLE OF CONTENTS
part
Overview
part |1 pages
Who Will Work the Public Service Desks?
part |1 pages
Administration, Evaluation, and Staff Training
part |1 pages
Preparation for the Job, Recruitment, Continuing Education And Other Concerns
