ABSTRACT

When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books a

chapter 1|26 pages

INTRODUCTION TO IS PROCESS MANAGEMENT

chapter 2|14 pages

PROCESS FUNDAMENTALS OVERVIEW

chapter 3|34 pages

GETTING STARTED

chapter 4|10 pages

PROCESS IDENTIFICATION

chapter 5|16 pages

PROCESS SELECTION

chapter 6|22 pages

CURRENT STATE PROCESS ASSESSMENT

chapter 7|18 pages

PROCESS PLAN

chapter 8|26 pages

FUTURE STATE PROCESS MAPPING

chapter 9|26 pages

IMPLEMENTING PROCESS CHANGES

chapter 10|8 pages

SUMMARY