ABSTRACT
The Enterprise Operations Management Handbook provides the expert advice and guidance of hundreds of leading computing practitioners and consultants. Covering all major areas of enterprise operations management, this edition provides essential information for managing a modern, evolving data center. Topics include business issues, technology issues, and operational issues. This current, practical reference also reviews such critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning, human resource planning, desktop computing, and future directions. The Enterprise Operations Management Handbook serves as an invaluable tool for designing, building, and maintaining a high-performance, service-oriented data center.
TABLE OF CONTENTS
section Section I|75 pages
IT Management
chapter Chapter 2|17 pages
The Corporate Information and Communications Hierarchy: Technological Management in Modern Enterprises
section Section II|59 pages
Data Center Management
section Section III|65 pages
Applications Infrastructure and Operations
section Section IV|70 pages
Enterprise Network Management
section Section V|61 pages
Desktop Computing
section Section VI|60 pages
Equipment Asset Management
section Section VII|69 pages
Customer Support Operations
section Section VIII|99 pages
Quality Control and Computer Security
section Section IX|72 pages
Contingency Planning
