ABSTRACT

As global competition grows more fierce, companies continue to look for ways to increase their competitive edge without jeopardizing profit margins. Today's corporations are starting to realize the competitive advantage that Information Technology (IT) can bring to a company. These corporations are also realizing that staying current with technology requires a great deal of effort, risk, and expense. This is one of the primary reasons CEO's are considering outsourcing as an alternative.
Written by a CIO who has successfully maneuvered through the outsourcing process, Outsourcing: A CIO's Perspective addresses the realistic expectations and the most commonly asked questions about IT outsourcing, while reviewing it's advantages and disadvantages. This text identifies key elements that can be used to assess the feasibility of securing a profitable and manageable outsourcing agreement. It provides a convincing case that even if the final decision is to not outsource, the result of the process will identify potential business improvement opportunities.

chapter

Introduction

chapter 1|8 pages

Why Outsource?

chapter 2|11 pages

Developing an Outsourcing Strategy

chapter 3|10 pages

Forming a Partnership

chapter 4|19 pages

Request For Proposals

chapter 5|11 pages

Proposal Evaluations

chapter 1|38 pages

Contracts

chapter 1|13 pages

Negotiations

chapter 8|12 pages

Personnel Considerations

chapter 9|8 pages

Transitioning

chapter 10|9 pages

When To Use Consultants

chapter 11|6 pages

Partnership Management

chapter 12|8 pages

Summary