ABSTRACT
For some forms of data protection (e.g., snapshots), it might be acceptable to have the retention time available to the data protection option locked to the service level required. For other forms of data protection, a business may find itself having to offer a variety of retention options for legal or compliance requirements, and this should be understood when working on data protection service catalogs. While the technical details of data protection service catalogs will undoubtedly be populated by IT architects, managers, and specialists, the requirements for the service catalog ultimately must be provided by the broader business, and this will undoubtedly require negotiations with IT based on what can actually be provided, in the same way that the business and IT must be able to agree to practical limits and capabilities for simple service level agreements. There will always be two versions of a service catalog—the public or consumer-facing version and the business-internal version of the service catalog.
