ABSTRACT

This book offers an in-depth look at developing effectiveness in the public sector and how to achieve the best possible outcomes for people rather than just good or efficient outputs.

In 15 comprehensive chapters, the authors present structured ideas and practical approaches for achieving a more effective public sector. The book sets out a framework for visualising success in complex situations with multiple stakeholders. Topics include how you stimulate change and influence people to adopt changes, how you manage politics, set targets and standards, and measure them, and how you create a culture of high performance with a focus on getting the right things done. Effectiveness does not arise from excellence in one area alone and the book weaves together ideas on leadership, managing expectations, and keeping focus on the longer term.

Creating an Effective Public Sector will be of interest to decision makers in the public sector, project managers working on central and local government projects, and senior civil servants. It will also be invaluable for advanced undergraduate and post-graduate students studying in the fields of government, project management, and public-sector management.

chapter |3 pages

Introduction

part 1|67 pages

Creating the environment for change

chapter Chapter 1|9 pages

What are the challenges?

chapter Chapter 2|23 pages

Leadership and creating a culture of effectiveness

chapter Chapter 3|15 pages

The skills of leadership

chapter Chapter 4|18 pages

Changing the thinking

part 2|134 pages

Approaches for making it happen

chapter Chapter 5|10 pages

Creating supportive structures

chapter Chapter 6|9 pages

Effectiveness and planning for change

chapter Chapter 7|12 pages

Stakeholders and change

chapter Chapter 8|11 pages

Capacity and capability for change

chapter Chapter 9|12 pages

Theory of Change tools

chapter Chapter 10|14 pages

Measuring performance

The performance framework

chapter Chapter 11|13 pages

Linking measurement to strategy

chapter Chapter 12|11 pages

How to measure performance

chapter Chapter 13|19 pages

Reviewing performance

chapter Chapter 14|20 pages

Governance

part 3|24 pages

Bringing it all together

chapter Chapter 15|19 pages

Four pillars of effectiveness

chapter Chapter 16|3 pages

Reflections