chapter  6
48 Pages


Total quality management (TQM) gained its notoriety with the institution of the national quality award in the United States—the Malcolm Baldrige Award. The first awards were given out in 1988 at the White House by President Ronald Reagan. Reengineering attained a prominent position as a management process and philosophy beginning in the early 1990s. Therefore, many should rightly wonder: "What's so novel about Total Productivity Management (TPmgtTM)?" To answer this question, at least 15 unique features can be cited. They help to position TPmgt as a philosophy, concept, and systematic methodology that goes beyond the many significant, positive aspects of both TQM and reengineering.