Interface or Interspace? Mediated Communication for Nomadic Knowledge Workers
The paper draws upon current research into distributed organisations and nomadic working. Empirical studies that were conducted in three organisations with nomadic knowledge workers demonstrate that interface design based purely upon the desktop metaphor is inadequate for the reasons that are presented in the current paper. Moreover, the emphasis of current research for the communicative needs of nomadic workers is not on the technology itself but on the way that technology can be used in order to manage non-present workforces. A formal approach to the dynamic "interspace" where nomadic workers communicate reveals the complexity of the situation. In this paper, the authors present a model of the requirements for mediated communication across synchronous and asynchronous spaces.