chapter  5
Measuring maturity in QMS implementation
Pages 38

It is a known fact that unless we measure, we cannot improve. It is suggested to convert all subjective statements to objective statements by developing some means for measurement. In the quality management systems, measuring the results is given maximum importance. All objectives must be measurable. The standards also insist on continuous improvement at all places. Continuous improvement can be demonstrated only when we have objective evidences, and the means for measuring. The QMS implementation is not an exemption for this. We need to improve the effectivity of implementation of quality management systems on a continuous basis. Therefore, we need to learn the method of measuring the maturity of QMS implementation.