About the Author
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Dr. Walter J. Michalski is president of Alpha Research Group, Fountain Valley, California, a consulting firm that assists organizations in their Six Sigma quality and change initiatives. His work experience reflects 30 years in quality assurance, test/process engineering, and process improvement training. He was trained and certified as a Six Sigma instructor by Motorola in 1995. Since then he has conducted approximately 100 various workshop on Six Sigma processes and tools. He has designed many problem-solving workshops and facilitated teams on Six Sigma quality, process reengineering, continuous improvement, measurements, organizational change, and critical-thinking techniques.