chapter  4
24 Pages

Selection, Implementation, Support and Maintenance

There are several key steps in the selection process. These steps should be reflected in the plan for selection. Not all activities are required in every decision, but these are the most common activities seen in selection process:

1. Identify the decision makers

2. Clarify goals

3. Determine functional requirements and write a request for proposal (RFP)

4. Determine RFP recipients

5. Review RFP responses

6. Attend vendor demonstrations

7. Check references

8. Rank vendors

9. Conduct site visits

10. Select a finalist

11. Solidify organizational buy-in

12. Negotiate the contract

Before evaluating EHR systems, the health IT professional must first define the inefficiencies and limitations in the current system, with an eye toward the business goals of the organization. The new system should improve the limitations and expand efficiencies, helping the organization to more closely achieve its mission.