ABSTRACT
The knowledge audit team needs to determine the objectives of the audit. One reason for doing a knowledge audit and performing knowledge management is to capitalize on knowledge reuse. With the audit, there should be an independent team; a mix of interviews, questionnaires, discussion groups, and focus groups; a number of people in “central” positions interviewed; a detailed questionnaire sent to all staff; and post-audits performed periodically. Many organizations should perform a knowledge audit first. An important element of the knowledge audit is to be able to identify and share critical knowledge. The knowledge auditors will need to focus efforts in promoting and enabling organizational and architectural changes while understanding the roles of a wide range of contributing technologies. Knowledge reuse relies as much on the use of negative experiences, flawed reasoning, or wrong answers as on correct results.
