ABSTRACT
This chapter focuses on Deming's sixth point i.e. institute training and education on the job, as well as Deming's thirteenth point: institute a vigorous program of education and re-training; and New skills are required for changes in techniques, materials and service. Training is the imparting, by systematic instruction, of a set of skills. Its purpose is to equip the trainee with the ability to do whatever it is the job requires to be done if it is to be performed effectively. It is specific, task-centred, and tightly focused. Education is the sharing, by organized disclosure and dissemination, of knowledge, understanding and insight. Its purpose is to open and widen the mind of the pupil, to search out and explore the general principles which underpin the observed phenomena. Its purpose is to enable the person to become an enabler, one who can enable others to do.
