ABSTRACT
This chapter focuses on Deming's eighth, ninth, twelfth and fourteenth points. The points include: drive out fear, so that everyone may work effectively for the company; break down barriers between departments; remove the barriers that rob the hourly worker of the right to pride of workmanship; remove the barriers that rob people in management and in engineering of their right to pride of workmanship; and put everybody in the company to work in teams to accomplish the transformation. To play a positive part in the web of unpredictability calls for a certain kind of courage, to be strong by being weak, to forgo vanity, to renounce ego. Those who have experienced it find it so simple it defies explanation, yet its outcomes can be little short of miraculous.
