ABSTRACT
This chapter aims to answer the questions by describing how to use the business process orientation (BPO) measurement instrument to position an organization on a BPO maturity model. At the highest level of maturity, the horizontal appears as strong an orientation as the functional or vertical orientation. In the maturity model, this is shown as strong, heavy horizontal lines crossing strong, heavy vertical lines. This represents the ultimate balance between process and functional orientation. An organization that is trying to become business process oriented can sometimes find it helpful to compare itself to other organizations. The BPO measurement tool and the maturity model can be very useful in this effort and the current database of firms that have used the tool to measure their progress is close to 100 and growing. The detailed model has the total possible and database mean score for each component and impact.
