ABSTRACT

A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.

chapter 1|13 pages

Hospitality services management

chapter 2|13 pages

Empowering unit management

chapter 3|19 pages

Team leadership and motivation

chapter 4|23 pages

Working with people

chapter 5|15 pages

Staff turnover and retention

chapter 6|17 pages

Staff recruitment and selection

chapter 7|13 pages

Employee development and training

chapter 8|11 pages

Managing service quality

chapter 9|15 pages

Time management and activity planning

chapter 10|17 pages

Control and operating profit management

chapter 11|17 pages

Food and beverage cost management

chapter 12|15 pages

Labour cost management

chapter 13|19 pages

Sales generation and marketing

chapter 14|16 pages

Preparing a unit’s business plan