ABSTRACT

Known for its accessible approach and concrete real-life examples, the second edition of Practical Business Negotiation continues to equip users with the necessary, practical knowledge and tools to negotiate well in business. The book guides users through the negotiation process, on getting started, the sequence of actions, expectations when negotiating, applicable language, interacting with different cultures, and completing a negotiation. Each section of the book contains one or two key takeaways about planning, structuring, verbalizing, or understanding negotiation.

Updated with solid case studies, the new edition also tackles cross-cultural communication and communication in the digital world. Users, especially non-native English speakers, will be able to hone their business negotiation skill by reading, discussing, and doing to become apt negotiators.

The new edition comes with eResources, which are available at https://www.routledge.com/Practical-Business-Negotiation-2nd-Edition/Baber-Fletcher-Chen/p/book/9780367421731.

chapter 1|13 pages

What do you want to get from negotiations?

chapter 2|16 pages

First connections

chapter 3|13 pages

Core negotiation concepts

chapter 4|19 pages

Structure and planning

chapter 5|19 pages

Some cultural considerations

chapter 6|35 pages

Talking the talk

chapter 7|24 pages

Negotiation tactics

chapter 8|14 pages

Win at home before you go

chapter 9|16 pages

What kind of negotiator

… are you? … are they?

chapter 10|12 pages

Agreements

chapter 11|6 pages

Review from a high altitude

chapter 12|6 pages

Reflection on negotiation theory