ABSTRACT
In this chapter, the authors offer some observations about culture, human behaviour and how managers can involve employees to help make the changes. They discuss culture, behaviour and values. It is partly about management systems, but it is also about management skill and ability. The information contained in task-based risk assessments and related work instructions must provide the necessary clarity to assist managers to explain their requirements to employees. If organisations wish employees to challenge, they should also encourage the challenger to have a suggestion ready or possibly explain what they are prepared to do to make things better too. Successful communication and understanding would help to ensure that employees carried out their work safely whether the manager is with them or not. The authors conclude with the effectiveness of an organisation’s safety system most strongly influenced by the ability and skill of its managers and how well they communicate with employees.
