ABSTRACT
A more detailed presentation of the methodology and results from this project will appear as a special issue of the Journal of Interlibrary Loan, Document Delivery, and Information Supply (1996). Funding for this project was provided by the Council on Library Resources and the State University of New York, Office of Educational Technology. Acknowledgments can be found in the final report, however, I would like to thank Meredith Butler, Dean and Director of Libraries at the University at Albany, and the directors of the libraries and interlibrary loan offices at the University Libraries at the State Universities of New York at Albany, Binghamton, Buffalo, and Stony Brook for their help.
