ABSTRACT
This book, first published in 1992, examines the reference librarian's role as a connecting link between information seekers and the resources they need. It provides the best approaches to providing resolutions or guidance to the appropriate resources. It analyses librarians’ reference skills, communication abilities, accuracy in responding to specific inquiries, and sensitivity to various groups such as paraprofessionals and non-traditional patrons. This provocative book encourages librarians to go beyond merely providing an answer or resource to helping clients better understand the physical surroundings, the social or educational context, and the ethical, political and economic climate in which the process takes place.
TABLE OF CONTENTS
part |1 pages
I. Traditional Mediation
part |1 pages
II. Mediation and the Electronic World
part |1 pages
III. Specialized Mediation
part |1 pages
IV. MEDIATION AND ACCURACY
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V. The Economy and its Influence
part |1 pages
VI. The Mediator as Guardian