ABSTRACT
Summary. As we approach the twenty-first century, our futures will be cast in our ability to embrace continuous change. One of our most critical challenges will be preparing for the needs and expectations of tomorrow. Managing change is not enough. We must emerge with new insights. The future belongs to those who understand the human side of organizational change. The author discusses: understanding why change is so difficult for people; learning the significant difference between change and transition; exploring the process of transition; and recognizing signs of unmanaged transition.
