ABSTRACT

Managing Change in Museums and Galleries is the first practical book to provide guidance on how to deal with organisational change in museums, galleries or heritage organisations.

Written by two authors who have direct experience of leading change, running change programmes and advising on change in more than 250 museums and galleries, the book identifies the various problems, issues and challenges that any professional in a museum or heritage organisation is likely to encounter and provides advice on how to deal with them. The book’s six parts treat change holistically, and help the reader understand what change entails, prepare for it and lead it, ensure that everyone in the museum is involved, understand what can go wrong and evaluate and learn from it. Each chapter is devoted to a specific challenge that is often encountered during change and is extensively cross-referenced to other relevant chapters. Including a list of helpful resources and suggestions of useful publications for further reading, this book is a unique guide to change in museums.

Managing Change in Museums and Galleries is an essential resource for all museum practitioners – whether they be the people in museums and galleries who are leading change, or those affected by change as a leader, a member of staff or a volunteer.

chapter |4 pages

Introduction

part 1|17 pages

What is change?

chapter 1|4 pages

What Are You Changing?

chapter 2|3 pages

Change Takes Time

chapter 3|2 pages

The Problem of Short-Termism

chapter 4|2 pages

Small Changes Add Up

chapter 5|4 pages

Change Is Everyone's Job

part 2|25 pages

Preparing for change

chapter 6|2 pages

Are you Ready for Change?

chapter 7|2 pages

What Is Your Stimulus for Change?

chapter 8|6 pages

Balancing Conflicting Priorities

chapter 9|4 pages

Why Modelling Change Can Help

chapter 10|2 pages

Finding Common Purpose

A shared understanding of change

chapter 11|2 pages

Be Open to Challenge and New Ideas

chapter 13|3 pages

Expect Chaos

part 3|51 pages

Leading change

chapter 14|3 pages

What Makes a Good Change Leader?

chapter 15|5 pages

Governance and Change

chapter 16|4 pages

Funding and Resourcing Change

chapter 17|2 pages

Staying Relevant

chapter 18|2 pages

Revisiting the Mission

chapter 19|3 pages

Values, Behaviours and Cultural Change

chapter 20|2 pages

Building Trust

chapter 21|5 pages

How to Sustain Change

chapter 22|4 pages

Change of Director During Change Process

chapter 25|4 pages

Community Partnerships and Change

chapter 26|2 pages

Cuts and Downsizing

chapter 27|3 pages

Commercialisation and Change

chapter 28|3 pages

Embracing Risk

part 4|40 pages

The role of staff and volunteers in change

chapter 30|3 pages

Fear of Change

chapter 31|4 pages

Countering Resistance to Change

chapter 33|3 pages

Staff/Volunteer Development and Change

chapter 34|2 pages

Champions of Change

chapter 35|3 pages

Keeping Up Morale during Change

chapter 36|2 pages

Silo-Working

chapter 37|2 pages

Overcoming Project Mentality

chapter 40|3 pages

Internal Networks and Collaboration

chapter 41|2 pages

The Importance of Conviviality

chapter 42|4 pages

Acknowledging Emotions

part 5|17 pages

Why change fails

chapter 43|2 pages

Misunderstanding of Change

chapter 44|2 pages

Change Is Imposed

chapter 45|2 pages

Resistance to Change

chapter 46|2 pages

Avoiding Uncomfortable Issues

chapter 47|4 pages

Other Priorities

chapter 48|3 pages

Museum Processes as a Barrier to Change

part 6|44 pages

Evaluating and learning from change

chapter 49|7 pages

Tracking Your Change Journey

chapter 51|3 pages

Reflective Practice

chapter 52|5 pages

External Voice and Critical Friends

chapter 53|5 pages

Learning from Peers

chapter 54|4 pages

Learning from Other Sectors

chapter 56|7 pages

Sharing the Learning